Support
WE ARE HERE TO HELP YOU
OEE Support Team Dedicated to You
People that work at FullFact understand the true meaning of connecting people and technology
The road to an effective OEE implementation can be bumpy! Our OEE Support Team is standing by during all stages.
Just create your personal account at the new DECIDE4ACTION & FullFact Support Center and open a ticket or access the Knowledgebase to get the OEE Toolkit support you need.
Every Support Center request will be confirmed by email and contains a link, which allows you to track the progress of your ticket. We strive to answer incoming support questions within a day. We respond to critical issues within 4 work hours (GMT+1).
Peter Deelen
Herman Guichelaar
Martien Strauven
Wim Terken
Our OEE Support Team is happy to help you with technical questions, and also your questions about definition issues or Continuous Improvement challenges will be answered by our OEE experts who are dedicated to your support.
UPDATE JUNE 2021
The FullFact Support Center is migrating to another ticketing tool. OEE Toolkit tickets will be supported by us in the joint DECIDE4ACTION & FullFact Support Center. You will continue to receive the same high level of support you are used to.